How can we help?

No. You book the free consult with your contact details only. Your planner then keeps you updated directly by email and WhatsApp - there are no portals or logins to manage.

Click 'Book a free consult' on any page and fill in the short four-part form: your contact details, the property and what you want to do, how and when you'd like to be contacted, and a final check. You get a confirmation email straight away and a registered planner contacts you directly.

That is exactly what the free consult is for. Leave the application type empty in the form and describe what you want to do with the property. The planner confirms the right route - and sometimes you don't need an application at all.

Yes. The initial planner consult costs nothing and does not commit you to anything. You only pay once you choose to go ahead with a service, after you have received the quote.

Every municipality in South Africa. We lodge directly with the metros. For every other local, district or rural council, we first confirm that council's lodgement route and requirements and tell you before anything is filed.

The starting price covers a straightforward application on a single parcel. The quote can be higher when there is more than one erf, when the municipality asks for specialist studies, when objections need a formal response, or when a council has extra requirements. You always see the quote before you pay.

Planner intake and review of your property, the SPLUMA-aligned motivational report and full supporting document pack, a 12-point planner verification before anything is submitted, lodgement with the municipality, follow-up until a decision is issued, and direct updates from your planner.

No. The municipal application fee is set by each municipality and is separate from the Landlodz fee. Your planner tells you the amount before lodgement.

No. Landlodz is not currently registered as a VAT vendor, so no VAT is added to our fees.

Landlodz emails you a pro-forma invoice. You pay by EFT into the Landlodz company account shown on the invoice, using your invoice number as the reference, and email your proof of payment to consult@landlodz.com. Landlodz has no card checkout and will never ask for card numbers, banking passwords or one-time PINs.

Work begins once the payment reflects in the Landlodz account and has been verified. We email you when your payment is received.

Yes. Email consult@landlodz.com with the details within 14 days of payment and we will re-issue the invoice.

It helps to have the property address or erf number, a description of what you want to do, any plans or approvals you already have, and a copy of the title deed. Your planner drafts most of the application documents and tells you exactly which ones you need to supply - and how to get them.

Usually, yes. The zoning certificate is issued by the municipality, not by Landlodz. Your planner shows you how to request it; municipalities charge roughly R150 to R900 for it.

Your SACPLAN-registered planner lodges it with the municipality's land use management department, after a 12-point verification of the whole pack.

Your planner keeps you updated by email and WhatsApp at each stage, responds to every comment and request for information from the municipality, and tells you the outcome as soon as the decision is issued.

Neighbours can object during public participation. Objections are considered by the decision-maker but do not automatically block an application; your planner responds to them on your behalf.

Your planner explains the decision and your options. If you want to challenge it, we can lodge a formal appeal for R 5 160. Appeals have strict deadlines, so contact us as soon as you receive the decision.

A standard report on one residential erf, done from records, is R 5 000. An extended report - commercial or mixed-use sites, more than one erf, or anything needing a site visit or approved building plans from council - is R 15 480. Farms, township land and large developments are quoted on consult.

The Zoning snapshot and Potential report are research from public records. A pre-purchase property report is a planner's professional opinion, written for your plan.

No. Only the municipality can approve an application. The report tells you how likely it is, what it would need and what could stand in the way.

Usually 1–3 working days from receipt of proof of payment, depending on how quickly the record can be matched to the property.

It helps, but it isn't required. Province, municipality and owner details are usually enough for us to match the property.

A copy from Deeds Office records is enough for most purposes, including planning applications. Replacing a lost original is a different process handled by a conveyancer through the Deeds Office - we'll tell you honestly if that's what you need.

If an application is rejected because of a Landlodz error - for example a missing mandatory document, the wrong property or the wrong application type - we first offer to correct it and relodge at no extra charge. You can ask for a refund instead.

Email consult@landlodz.com from the email address you booked with, quoting the property address and application type, and tell us the reason. We acknowledge your request within 1 business day. Approved refunds are paid by EFT back to the account the payment came from.

Yes. Applications are prepared and lodged by SACPLAN-registered town planners, and every planner's registration is confirmed and kept current.

We handle personal information under the Protection of Personal Information Act (POPIA), with a full audit trail on every application. Our Information Officer is Reabetswe Qametsi.